Refund policy

At Cosmic Kat Boutique, Foxy Kat Boutique and Wolf Star Boutique, we want you to be delighted with your purchase. If you change your mind, you have the right to cancel your order in accordance with the Consumer Contracts Regulations 2013.

Your Right to Cancel

You have the right to cancel your order within 14 days of receiving your item(s).

To exercise your right to cancel, you must notify us within this 14-day period by email, providing your name, order number and details of the item(s) you wish to return.

Once you have notified us of your decision to cancel, you have a further 14 days to return the item(s).

Conditions of Return

Returned items must:

• Be unworn and unused.
• Be returned in their original condition and packaging where possible.
• Be returned with any included gift boxes, pouches or accessories.

We reserve the right to make a deduction from any refund for loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Personalised and Custom-Made Items

As many of our pieces are handmade to order, the following items are non-returnable unless faulty or not as described:

• Personalised jewellery.
• Hand-stamped jewellery featuring names, dates, initials or custom wording.
• Custom-made or commissioned pieces.
• Jewellery made to a customer's bespoke specifications.

This does not affect your statutory rights if an item is faulty, damaged or incorrectly supplied.

Faulty or Damaged Items

If your item arrives damaged, defective, or not as described, please contact us within 14 days of receipt, providing photographs where possible.

We will work with you to arrange a replacement, repair or refund as appropriate under your consumer rights.

Return Postage

Unless the item is faulty, damaged or incorrectly supplied, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Refunds

Refunds will be processed within 14 days of receiving the returned item(s), or within 14 days of receiving evidence that the goods have been returned, whichever is earlier.

Refunds will be made using the original payment method wherever possible.

Contact Us

If you wish to return an item or have any questions regarding our Returns & Refunds Policy, please contact us via the contact details provided on our website.